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Shipping & Return Policy

 

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Standard shipping

All US orders under $50 - $2.95 Standard Flat Rate Shipping

 

Returns

We stand behind every product we sell. Purchase with confidence knowing that if an item is defective or not as described, we offer a replacement or Money Back Guarantee as long as it is within 30 days of receiving the item. If you simply do not want the item and wish to return it, we will gladly refund the cost of the item minus the shipping fees. Refunds will be made within one business day of our receipt of the the item back from you in new, unused condition.

Return Shipping Instructions
Please include all original packaging and accessories with your item (product box, warranty paperwork, etc.) if applicable. Be sure to pack returned items carefully in a shipping box, or reinforced padded envelope to ensure they are not damaged during transit. Items shipped in a standard paper letter envelope without sufficient padding or protection will most likely be damaged or lost during transit, and may not qualify for a full refund. We highly recommend shipping returned items with tracking information. Items can be sent to:

IPENSTORE
Attn: Returns
3238 Broad St.
Ste 101
Dexter, MI 48130
 

Along with the returned item, please include your name, your order number, or a copy of the original invoice so we are sure to refund the correct account.

Returning Fountain Pens
If you are unsure about the weight and feel of a fountain pen, and are considering a return - don't fill it up with ink! Instead, we recommend testing the pen by "dipping" it (submerging just the tip of the nib and feed in ink), rather than filling it completely. A dipped pen is much easier to clean compared to a nib and feed that has been saturated with ink.
If you have inked a fountain pen we can still accept it as a return as long as it shows no other signs of use or wear. Remember to carefully and completely flush and clean any inked fountain pen prior to sending it back for a return. All inked returned pens may be subject to a 10% restocking fee. 

Special Order and Closeout items
Please note that we cannot accept returns of some closeout or special order items. Contact us for more information on any particular closeout and special order items.

Cancellations

If you wish to cancel an order, please notify us immediately by phone (888-747-7367) or email (support@ipenstore.com). Phone cancellations are preferred due to possible delays in email. Most orders are shipped out the next business day, however some are shipped the same day. Therefore, if you would like to cancel, please let us know immediately. If you would like to cancel an order that has already shipped, but has not yet been delivered to you, please follow our return instructions once the item is delivered, or contact us for further details. Unshipped, cancelled orders will be immediately fully refunded.

Domestic Shipping

We guarantee you fast and professional packing and shipping on every item! All items are shipped within 1-2 business days of receipt of payment.

Domestic USPS First Class - Standard Shipping
Usually Takes 2-5 Business Days from date shipped. Delivery time is not guaranteed by the post office and may be delayed during peak times.

Domestic USPS Priority Mail Shipping
Usually Takes 2-3 Business Days from date shipped. Delivery time is not guaranteed by the post office and may be delayed during peak times.

Domestic USPS Express Shipping - Overnight
Usually Takes 1-2 Business Days from date shipped, depending on your location. Shipments can be tracked from the point of shipment to delivery.

Domestic Ship Tracking Information
The USPS only provides partial tracking information for 1st Class and Priority Mail, which means your package may not appear in their database until it nears its destination or until after it has been delivered.  Don’t worry if you receive the following message at the USPS website when attempting to track your package:

"The U.S. Postal Service was electronically notified by the shipper or shipping partner on [date] to expect your package for mailing. Information, if available, is updated every evening. Please check again later."

Domestic Signature Confirmation

Signature Confirmation may be required for your protection for domestic shipments valued at $250 or more and on all express mail shipments.

Domestic Sales Tax

Sales tax is charged for shipments in Michigan at the rate of 6%.

International Shipping

We guarantee you fast and professional packing and shipping on every item! We are happy to combine your items to get you the best possible shipping rate. All items are shipped within 1-2 business days of receipt of payment.

International Ship Tracking Information

Tracking is only available with USPS Express Mail. The US Post Office does not provide tracking on 1st Class or Priority Mail shipments.

International Customs Fees, Duties or Taxes
We do not modify the customs form, or declare any shipment as a gift.  You are responsible for any fees or taxes associated with customs, duties or taxes in your country.

International USPS First-Class Mail
No tracking or insurance available. Delivery time is not guaranteed but typically runs about 2-4 weeks to Canada and 3-4 weeks to most other countries on our 1st Class International list. Please wait 20 calendar days from shipment date but no more than 45 days after shipment date before initiating a lost package inquiry to allow for clearance through customs.

International USPS Priority Mail
Insured Global Shipping. Limited tracking information is available. Delivery usually takes 10 business days.

International USPS Priority Mail Flat-Rate Envelope
No tracking or insurance available. Delivery usually takes 10 business days. Not available for orders over $50 in value or for items too large for the box (about the size of a VHS tape).

International USPS Express Mail Shipping
Insured Global Shipping with tracking. Usually takes 3-5 business days. Recommended for all countries.

 

If you have any further questions, please feel free to contact us at 888-747-PENS (7367) or support@ipenstore.com.