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Home : Repair Service Centers by Brand

Repair Service Centers by Brand

NOTE: * Refer to manufacturer’s full warranty details for all brands. Even though we carefully inspect each fountain pen before it is shipped, iPenstore is not responsible for factory defects in fountain pens. Many fountain pens have a warranty and should therefore be returned to the manufacturer/distributor if they perform poorly during use or if there is a defect. The distributor will either repair or replace the defective fountain pen for you. We recommend contacting the distributor before returning your pen.

Scroll down to find a manufacturer, or click on a letter for quick search:   

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Acme Studios
*One Year Warranty on any manufacturer’s defects
ACME Studios, Inc
PO Box 89
Kula, HI 96790
customerservice@acmemailbag.com

Aston Leather
*Lifetime Warranty on Normal Wear and Tear
Aston Leather
34 34th Street, 3rd Fl, Unit #1
Brooklyn, NY 11232
888-278-6611
service@astonleather.com

Aurora
Please contact Kenro Industries Online Service Center: https://secure.kenroindustries.com/Step2.aspx?bid=3

Autopoint
*Guaranteed Free From Workmanship and/or Material Defects
608-757-0021
info@autopoint.com

Blackwing
Palomino Brands
2385 Arch Airport Road, Suite 500
Stockton, CA 95206
209-932-5011

Caran d’Ache
*See Certificate Included in Product
Creative Art Materials
236 Raceway Drive, Unit 5
Mooresville, NC 28117
704-664-1427
kdivis@creativeartmaterials.com

Conklin
Yafa Pen Company
Repair Department
21306 Gault Street
Canoga Park, CA 91303
Phone: 818-704-8888
www.yafa.com - Click here for a repair form

Cross
*Lifetime Warranty
A.T. Cross Company
815 Jefferson Blvd
Warwick, RI 02908
800-346-3736
https://www.cross.com/en/help/customer-service/lifetime-warranty

Dalvey
Please contact Kenro Industries Online Service Centerhttps://secure.kenroindustries.com/Step2.aspx?bid=3

Delta
Yafa Pen Company
Repair Department
21306 Gault Street
Canoga Park, CA 91303
Phone: 818-704-8888
www.yafa.com - Click here for a repair form
 

Edison Pens
brian@edisonpen.com
http://edisonpen.com/our-guarantee

Fisher Space Pen Company
Attn: Consumer Services
711 Yucca Street
Boulder City, NV 89005
702-293-3011
weborders@spacepens.com
http://www.spacepen.com/return-policy.aspx

Kaweco
*Two Year Warranty
Elite Accessories Ltd, Inc
441 Vine Street #1036
Cincinnati, OH 45202
630-945-2710
630-513-0148 (fax)
eliteacc@aol.com

Lamy
lamy-repairs@ulbrands.com
Email description of issue.
Repair dept will provide further
instructions

Metropolitan Museum
*Lifetime Guarantee
Hampton-Haddon Marketing Corp
Repair Department
4700 Wissahickon Avenue
Philadelphia, PA 19144
215-438-1200
customerservice@hamptonhaddon.com
 
Monetgrappa
Please contact Kenro Industries Online Service Center: https://secure.kenroindustries.com/Step2.aspx?bid=3

Monteverde
Yafa Pen Company
Repair Department
21306 Gault Street
Canoga Park, CA 91303
Phone: 818-704-8888
www.yafa.com - Click here for a repair form

Parker
*Two Years Against Defects
U.S. 800-237-8736
http://www.parkerpen.com/en-US/contact-us

Pelikan
Chartpak Inc.
One River Road
Leeds, MA 01053
Phone: 1-800-628-1910 x240
penrepair@chartpak.com
Pelikan repair & service instructions PDF
https://www.pelikan.com/pulse/Pulsar/en_US_INTL.Pelikan.displayContactForm.219944.form.customerService./contact-consumer-service

Pentel
Pentel of America, Ltd.
Attn: Quality Assurance Department
4000 E. Airport Drive, Suite C
Ontario CA 91761
http://www.pentel.com/warranty

Pilot
Pilot Corporation of America
Customer Service Manager
3855 Regent Blvd
Jacksonville, FL 32224
904-645-9999
http://pilotpen.us/faqs

Platinum
Luxury Brands, LLC
Phone: 469-888-4229
http://luxurybrandsusa.com
info@luxurybrandsusa.com

Retro 51
*One Year Limited Warranty
Retro 1951, Inc
Warranty Department
750 International Pkwy #105
Richardson, TX 75081
972-479-1405
sales@retro51.com

Rosetta
*Limited Two-Year Warranty
IPENSTORE
Attn: Returns
3238 Broad Street, Ste 101
Dexter, MI 48130
888-747-7367
support@ipenstore.com

Rotring
U.S. 800-237-8736
https://www.rotring.com/us/contact-us

Schneider
Stride
1021 Carlisle Blvd SE
Albuquerque, NY 87106
800-752-6191
info@stridewrite.com

Sheaffer
*Limited Warranty
Sheaffer Pen
C/O A.T. Cross Company
815 Jefferson Blvd
Warwick, RI 02908
800-346-3736
https://www.cross.com/en/help/customer-service/lifetime-warranty  

Schmidt
Yafa Pen Company
Repair Department
21306 Gault Street
Canoga Park, CA 91303
Phone: 818-704-8888
www.yafa.com - Click here for a repair form

Stipula
Yafa Pen Company
Repair Department
21306 Gault Street
Canoga Park, CA 91303
Phone: 818-704-8888
www.yafa.com - Click here for a repair form

Tombow
American Tombow
355 Satellite Boulevard N.E., Suite 300
Suwanee, GA 30024
800-835-3232 ext 511

Visconti
*Repair on Material or Workmanship for Two Years
USA: Coles of London Service
8510 McAlpine Park Drive, Suite 107
Charlotte, NC 28211
contact@colesoflondon.com
http://www.visconti.it/uk/guarantee/pens.asp
 
Waterman
U.S. 800-237-8736
http://www.waterman.com/en/content/19-international-warranty
 
Waterford
*Lifetime Guarantee
Hampton-Haddon Marketing Corp
Repair Department
4700 Wissahickon Avenue
Philadelphia, PA 19144
215-438-1200
customerservice@hamptonhaddon.com
 
Zebra
*Limited Warranty
Zebra Pen Corp
Attn: Customer Service
242 Raritan Center Parkway
Edison, NJ 08837
800-247-7170

 

 

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