Rosetta writing instruments are made of the finest Italian acrylics and German components. Rigid quality control steps are taken to insure the very best craftsmanship. Please take the time to inspect and write with your new writing instrument. If your writing instrument is found to be defective within our 2 year warranty period, your Rosetta product will be repaired or replaced free of charge. If we ever fail to meet your expectations, please contact us and we will make every attempt possible to meet and beat your expectations.